Enhancing Staff Competencies
- The MACK model (Motivation, Ability, Consciousness, Knowledge) for understanding the human factor in food safety and other systems.
- The Poka-Yoke approach to preventing unavoidable human error.
- Effective tools for delivering and verifying knowledge.
- Verifying ability and encouraging employees and managers to admit inability.
- Tools to reduce employee forgetfulness regarding food safety related tasks and requirements. Best practices in preventive controls for food safety.